Privacy Policy

 

Effective Date: September 27, 2026

Welcome to Marko Racks (“we,” “us,” “our,” or “Marko Racks”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use www.markoracks.com (the “Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping information
  • Mailing address
  • Information submitted through contact forms
  • Information related to custom orders or products
  • Payment and transaction information
  • Any other information you voluntarily provide to us

We may also automatically collect certain information when you visit our Website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • General Website usage information

2. How We Use Your Information

We may use information we collect to:

  • Process and fulfill orders
  • Provide products and services
  • Communicate with you about your orders or inquiries
  • Respond to customer-service requests
  • Process payments
  • Provide updates, promotions, or other information you have requested
  • Improve our Website, products, and services
  • Prevent fraud, unauthorized transactions, and other misuse
  • Comply with applicable laws and legal obligations

3. Payment Information

Payments made through the Website may be processed by third-party payment providers. We may not directly store your complete credit-card or debit-card information.

Payment providers may collect and process your payment information according to their own privacy policies and terms.

4. Cookies and Tracking Technologies

Our Website may use cookies, pixels, analytics tools, and similar technologies to improve your experience and understand how visitors use the Website.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand Website traffic
  • Improve Website functionality
  • Measure advertising and marketing performance

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

5. Third-Party Services

We may use third-party companies and services to help operate our Website and business, including services related to:

  • Website hosting
  • Payment processing
  • Analytics
  • Advertising
  • Shipping and order fulfillment
  • Email communications
  • Customer support

These third parties may receive information necessary to perform services on our behalf. We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us, except as permitted by law.

6. How We Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary to:

  • Process or fulfill your orders
  • Provide requested services
  • Work with service providers
  • Process payments
  • Ship products
  • Provide customer support
  • Operate and maintain our Website
  • Comply with legal requirements
  • Protect our rights, property, or safety
  • Prevent fraud or abuse

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or shared
  • Opt out of certain marketing communications

To make a privacy-related request, contact us using the information provided below.

10. Marketing Communications

If you provide your contact information, we may send you communications regarding orders, services, promotions, or other business-related information.

You may opt out of promotional emails by using the unsubscribe instructions included in those communications or by contacting us directly.

Please note that you may still receive transactional or service-related communications when necessary.

11. Children’s Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

12. Third-Party Websites

Our Website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our Website: